Returns Policy

Return and Cancellation Policy - VolkswagenPartsCatalog.com

At VolkswagenPartsCatalog.com, owned and operated by Bayside Volkswagen, we value your satisfaction and want to ensure that our return and cancellation policy is transparent and fair. Please take a moment to review the following guidelines:

Return Policy:

1. Contact Us for Returns: Before initiating a return, please contact our customer service team to arrange the process. We are here to assist you and make it as easy as possible.

2. Include Invoice: When returning an item, you must include a copy of the original invoice with the return. This is essential for processing your return accurately.

3. Restocking Fee: There is a 15% restocking fee charged against all returned parts. This fee helps cover the costs associated with processing returns.

4. Resaleable Condition: Parts must be in a resaleable condition and in their original packaging. We can only accept returns for items that are in the same condition as when they were received.

5. VIN Requirement: For all returns, a valid Vehicle Identification Number (VIN) is required. This helps ensure the compatibility of the returned part with your vehicle.

6. No Used Parts: We cannot accept returns for used parts. Please make sure the item is in brand new, unused condition.

7. No Installed or Tried Parts: Installed or tried parts cannot be returned. This is essential to maintain the quality of our products.

8. Electrical Parts: Electrical parts are not returnable due to the sensitive nature of these components.

9. Right to Refuse Returns: We reserve the right to refuse and return any parts that have been installed, used, or do not meet the above criteria.

10. Timely Request: Return requests must be made within 30 days of the receipt of your order. Beyond this period, returns may not be accepted.

Cancellation Policy:

1. Cancellation Before Shipping: You may cancel an order or a portion of an order until the time it is shipped and is no longer in our possession.

2. Special Ordered Parts: If the cancelled part was special ordered from the manufacturer, a return fee of 15% may apply. Special orders involve additional handling and costs.

At VolkswagenPartsCatalog.com, we strive to provide excellent service and top-quality parts. We appreciate your understanding and cooperation with our return and cancellation policies. If you have any questions or need assistance with returns or cancellations, please do not hesitate to reach out to our customer service team. Your satisfaction is our priority, and we are here to help ensure a positive shopping experience for you. Thank you for choosing VolkswagenPartsCatalog.com.